Consumer Rights

The United Nations recognises eight consumer rights. These are:

The right to satisfaction of basic needs – to have access to basic, essential goods and services;adequate food, shelter, education healthcare, education, public utilities, water and sanitation.

The right to safety – to be protected against products, production processes and services which are hazardous to health or life.

The right to be informed – to be given the facts needed to make an informed choice and to be protected against dishonest or misleading information.

The right to choose – to be a to choose between a range of products and services offered at competitive prices with an assurance of satisfactory quality.

The right to be heard – to have consumer interests represented ion the formulation and execution government policy and in the development of products and services.

The right to redress – to receive a fair settlement of just claims, including misrepresentation compensation for misrepresentation, substandard products and unsatisfactory services.

The right to consumer education – to acquire knowledge and skills needed to make informed, confident choices about goods and services while being aware of basic consumer rights and how to act on them.

The right to a healthy environment – to live and work in environment that is non-threatening to the health and well-being of present and future generations.

Source: www.consumersinternational.org